Making a complaint
Stage One:
Firstly, put your complaint in writing to the Head of School. Full details should be given letting us know what it is you are unhappy about.
We will acknowledge your complaint as soon as possible and fully investigate the matter within seven days. We will keep you up to date about what is happening and give you a full reply.
The response you will receive will be copied to the staff members concerned, with recommendations for any action to be taken. If you are not satisfied with the outcome, you can ask the Headteacher to refer the matter to the next stage.
bluebellmeadowht@edenacademytrust.co.uk
Stage Two:
The Head of School will refer the complaint and the response to the Governing Body. The Governing Body will investigate the complaint together with the response at a convened meeting.
The Governing Body will send a reply within fourteen days outlining how the complaint has been investigated and detailing the outcome.
Any complaint can be emailed to the Chair of Governors of the relevant School or mailed to them in an envelope marked ‘Private and Confidential’ to Chair of Governors.
Stage Three:
If you are not satisfied with the outcome of the Governing Body meeting you are able to take the matter to the next stage – this can also be done from stage one.
A complaint can be made directly to the Academy Trust Board that governs each School within the Trust. This can be done by emailing the Chair of the Trust: Gillian Slimings via Director@edenacademytrust.co.uk;
.or mailed to her in an envelope marked ‘Private and Confidential’ to Gillian Slimings, Chair of Eden Academy Trust, c/o Stranton School, Southburn Terrace, Hartlepool. TS25 1SQ.
Stage Four:
If you feel your complaint has still not been resolved to your satisfaction, this can be escalated to OFSTED.
This can be done by referring your complaint and the outcome to:
OFSTED
National Business Unit
OFSTED
Royal Exchange Building
Manchester
M2 7LA
The decision of the registration committee is final.
Safeguarding Complaint
If a Staff member or volunteer is suspected of behaving in a way that could have harmed a child, then School Safeguarding procedures will be followed and a referral made to the Local Authority Safeguarding Officer (LADO).
The LADO for Durham is Sharon Lewis ( CYPSLADOSECURE@durham.gov.uk)
For details of the investigation process, please visit: